Description
Chat Escalations Agent Open Day – Warsaw- 19 & 20 May
Ryanair, Europe’s largest airline group, is opening a brand-new Customer Operations Centre in Warsaw – and we want you to be part of it!
We’re hiring Chat Escalations Agents – a new role where you’ll handle more complex customer queries that require a human touch. You'll work in a modern, tech-driven environment and help us support millions of passengers across Europe.
What to expect on the day:
Learn more about the role and Ryanair as an employer
Meet our team and ask any questions
Selected candidates may be interviewed on the spot!
Benefits:
Competitive salary and staff travel benefits
Training and career development opportunities
A brand-new, modern office in Warsaw
Register now to receive full details about the Open Day!
Spots are limited – secure your place today and start your career journey with Ryanair.
Please note that this is an on-site position.
Requirements
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1–2 years in a customer support role, preferably in a fast-paced or digital environment.
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Excellent written communication in English (additional languages are a big plus).
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A calm, customer-first approach to problem-solving, even under pressure.
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High computer literacy, fast typing skills, and comfort navigating multiple systems.
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Adaptability to work in a dynamic, tech-driven support team.
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Motivation to hit performance goals while delivering standout customer experiences.
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Flexibility to work shifts, including weekends and evenings.
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Eligibility to work in Poland, including police clearance and references.