In this role, you help our Retail organisation move with clarity and confidence through change. You strengthen Retail performance by translating strategy and key initiatives into communication and change plans that truly land in our stores. Working within Retail Operational Excellence, you advise senior stakeholders and project owners on messaging, timing and adoption, so teams across markets understand what matters and what to do next. You bring structure to complex topics, helping us create one coherent story across functions and countries.
Alongside project work, you act as Business Owner for our internal platform Your Rituals, shaping its roadmap and ensuring it supports Retail communication at scale. This is a role for someone who enjoys both strategy and delivery: from shaping narratives to creating store-ready assets. You鈥檒l work closely with our Retail Communication Manager, local head offices and cross-functional partners to make communication practical, consistent and impactful.
In this role, you will:
-
Own the global Retail communication planning, including the editorial calendar, governance and prioritisation across Retail initiatives
-
Translate Retail priorities into integrated communication and change communication plans (audiences, key messages, phasing, leader cascade, cadence, risks and success measures)
-
Advise, challenge and support senior management, project owners and stakeholders on communication and change topics, enabling clear decision-making and leadership communication
-
Lead end-to-end communication workstreams for high-impact Retail initiatives, coordinating stakeholders, managing dependencies and ensuring timely approvals and delivery
-
Design and deliver leader cascade and adoption assets (e.g., key message frameworks, storylines, presentations, FAQs and toolkits) that are store-ready and actionable
-
Act as Business Owner for Your Rituals by managing the vendor relationship, aligning with Tech & Data on requirements and roadmap, and using insights to steer adoption and improvements