As a Business Analyst in our Sourcing, Quality & Regulatory domain, you will play a key role in one of our highest-priority initiatives within Tech & Data. The Quality Case Management project already has a clear scope and dedicated business and tech project managers in place. What is missing now is the Business Analyst who can turn this into fast paced and high quality delivery.
You will help replace today鈥檚 fragmented way of working, where quality issues are tracked through email and Excel, with one central system that brings more structure, visibility and control. In doing so, you will help the business manage quality issues more proactively, reduce compliance risks and improve decision-making. As the only Business Analyst in the squad, you will have real ownership from analysis through implementation. Alongside this project, you will also support smaller post-go-live improvements for the Artwork Management tool.
In this role, you will:
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Map the current and future-state process for Quality Case Management, including issue flows from functions such as customer support and supply chain.
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Define, challenge and translate business needs into clear functional requirements for a central quality case management solution.
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Work closely with the business project manager, tech project manager, developers, architects and external vendors to drive delivery.
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Support the design, testing and implementation of the new tool, ensuring processes and data flows work as intended across systems.
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Lead and coordinate UAT with business stakeholders, document defects and follow through on improvements and resolutions.
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Support post-go-live improvements and business requests for the Artwork Management tool (RAM / ESCO).