At Radisson RED Reykjavik, Front of House is the heart and soul of the hotel As a Receptionist (Front of House Host as we call it), you bring an unmatched level of dedication, a focus on delivering exceptional service and a genuine passion for creating memorable guest experiences.
You are a natural host who thrives in a fast-paced, social environment, with the confidence and flexibility to move across different areas of the hotel. Whether you’re welcoming guests at reception, supporting in Food & Beverage, or creating atmosphere in our public spaces, you play a key role in delivering a seamless and vibrant guest journey. You will:
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Be our guests’ superhero, ensuring all aspects of the guest journey and experience are delivered to the highest level
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Create memorable first impressions and lasting connections through engaging, personalised service
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Manage check-in, check-out and all guest interactions in a smooth, efficient and professional manner
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Act as a true Front of House Host, confidently stepping beyond the front desk to support across guest-facing areas, including Food & Beverage when needed
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Bring energy and personality to the hotel, helping to create a lively and welcoming atmosphere in all public spaces
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Work proactively to ensure guest satisfaction and the smooth running of the Front of House operation
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Handle guest enquiries, requests and challenges with patience, empathy and a solution-focused mindset
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Collaborate closely with the wider team, including Food & Beverage and the Front of House Manager, to deliver a seamless experience
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Confidently “host the show,” creating moments that guests will remember