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Drive M&E sales by identifying new business opportunities, maintaining client relationships, and upselling services.
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Conduct and guide site visits for potential clients and guests, showcasing the hotel鈥檚 capabilities.
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Plan and coordinate events meticulously, ensuring every detail is accounted for.
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Quickly adapt to last-minute changes, ensuring client satisfaction at all times.
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Prepare and maintain pre-event communication with clients and on-site contacts.
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Collaborate with operational departments (Kitchen, F&B, Front Office, Housekeeping) to ensure agreements are executed perfectly.
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Ensure that every client, booker, or guest leaves satisfied and eager to return.
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Manage financial aspects of bookings, including contracts, payments, and commissions.
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Handle problems or complaints alongside the Groups, Meeting & Events Manager, turning challenges into memorable experiences.