-
Operation & Monitoring: 3rd‑level troubleshooting, escalation handling, and ownership of complex incidents.
-
Network Design & Optimization: Contribute to architecture, modernization, SD‑WAN, NGFW, segmentation and capacity planning.
-
Stakeholder Collaboration: Work closely with Engineering, Security, and Business Units to ensure stability and clear communication.
-
Project Support: Lead technical work packages in strategic network initiatives.
-
Technical Ownership: Act as SME for security components; maintain standards, documentation, and operational excellence.
-
Incident Management: Analyze, prioritize, resolve, and document incidents per ITIL processes.