In a nutshell
As Senior Operations Manager for RedBull.com, you鈥檒l lead the RedBull.com Operations .com team and oversee the tools and platform behind our global website. In this position, you鈥檒l manage and develop a high-performing team while acting as the main point of contact for Website Product Managers and Local Managers. Through your leadership, you鈥檒l ensure product changes will be implemented efficiently, resources and budgets will be used effectively, and the overall user experience will continuously evolve and improve.
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People Management
In leading the Website Operations .com team, you鈥檒l cultivate a culture of collaboration, accountability, and growth. Rather than just managing tasks, you鈥檒l coach and mentor team members, set clear goals and expectations, and empower them to take ownership of their work. By encouraging open communication and continuous learning, you鈥檒l help the team stay engaged, aligned, and ready to tackle new challenges in a fast-moving environment.
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Technical Oversight
On the technical side, you鈥檒l take responsibility for the operational backbone of RedBull.com, ensuring the website will remain stable, current, and high-performing. Day to day, you鈥檒l oversee updates and functionality and work closely with technical teams so the platform will support new features and evolving business requirements. By providing guidance to markets on implementation and best practices, you鈥檒l enable consistent and effective use of tools and systems worldwide. Whenever risks or issues emerge, you鈥檒l address them proactively and safeguard a seamless user experience.
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Process Optimisation
From a process perspective, you鈥檒l shape and refine how work will flow between key business teams operating owned tools and products. Instead of accepting the status quo, you鈥檒l define, review, and document processes so day-to-day operations will run smoothly and predictably. By identifying bottlenecks and clarifying responsibilities, you鈥檒l improve speed, quality, and cross-team collaboration. Over time, you鈥檒l use feedback and performance insights to continuously optimise workflows and ensure operations will keep pace with business and product development.
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Collaboration
In terms of collaboration, you鈥檒l act as a central connector between product, service, and local teams to ensure RedBull.com will fully support broader business initiatives. When external resources and agency staff are involved, you鈥檒l coordinate their contributions and keep everyone focused on shared objectives. Through structured and transparent communication, you鈥檒l maintain alignment on priorities, timelines, and expectations. You鈥檒l also give regular guidance and updates on tools and releases to local teams and support them throughout their publication processes. Whenever new projects are initiated, you鈥檒l lead and maintain them, involve all relevant stakeholders in the input phase, and ensure all needs will be captured before kicking off with technical teams.