Location: Remote in Portugal Workload: Full-Time Position Overview We are currently looking for Italian-speaking Technical Support Agents to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform. If you're tech-savvy, sales-oriented, and fluent in Italian and English, this role could be your next big move. Main Responsibilities - Provide remote technical support to users via chat, phone, and email. - Guide customers through technical troubleshooting, setup, and feature navigation. - Offer pre- and post-sales technical support to help users maximize platform benefits. - Handle inquiries about software bugs, system performance, and functionality. - Escalate unresolved issues to higher-tier support when necessary. - Document all interactions and resolutions in the system. - Ensure timely, clear, and customer-focused communication. Candidate Profile - Fluency in Italian and English (mandatory). - Solid sales experience and strong communication skills. - Tech-savvy with the ability to learn new systems and tools quickly. - Customer-oriented mindset with strong problem-solving abilities. - Prior experience in technical support is highly valued but not required. Work Schedule: - rotating shifts (07h to 21h, including weekends). Compensation & Benefits Package - Basic Salary: EUR 920.00 gross/month - Performance Bonus (up to): EUR 360.00/month - Language Allowance (Italian+ English): EUR 250.00/month - Meal Allowance of EUR 10.20 per day worked - Assiduity Allowance: EUR 110.00/month - Flex Work Allowance: EUR 60.00/month - Full training provided and paid. Bonus and allowances vary depending on attendance and performance. Why Apply? - Join a fast-growing and reputable company in the customer experience space. - Work fully remotely from anywhere in Portugal. - Support a global tech brand with a dynamic and collaborative team. - Receive extensive training and real opportunities for career growth. - Enjoy a competitive salary and attractive benefits package. If you're fluent in Italian, tech-savvy, and eager to help customers solve problems while working from home — we’d love to hear from you! By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.