Remote - Spain - Training in Barcelona Full-time | 39h/week (Monday–Friday, 9:00–18:00) Salary: €21,376 gross/year + up to €3,000 gross/year in bonus Private medical insurance Start date: ASAP Job Description We are currently looking for a Customer Experience Specialist (Dutch-speaking) to join a project within the premium automotive sector. This is a fully remote position based in Spain, supporting customers who have shown interest in innovative automotive products. This role focuses on delivering a high-quality customer experience while supporting potential clients throughout their decision-making process. Key Responsibilities Conduct structured follow-up calls with customers who have shown interest in automotive products Provide professional and customer-focused support while representing a premium brand Address customer questions, concerns, and preferences related to products and pricing Document and summarize customer interactions clearly to support the sales teams Maintain ongoing communication with prospects and ensure a consistent customer journey Ensure all interactions meet high quality and service standards Requirements Fluent Dutch and good level of English Previous experience in customer service, sales, or client support is preferred Strong communication and interpersonal skills Interest in the automotive industry is a plus Comfortable following structured processes and documenting customer interactions Ability to work independently in a remote environment What We Offer Fully remote role based in Spain Competitive salary package Performance bonus up to €3,000 gross/year Private medical insurance International working environment and training