Summary:
Customer Service Representatives will deliver world class customer service via phone and e-mail, to our existing and future customer base. They will ensure that all purchase orders received from customers are processed on the same day that they are received. They are also responsible for providing timely responses to inquiries from customers both internal and external. Deliver excellent customer service while increasing customer satisfaction, enhancing relationships and delivering expert problem resolution.
Key Responsibilities:
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Process and analyze large quantities of customer purchase orders accurately and efficiently within 24 hours of receipt and check for completeness of data
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responsible for the follow-up of the entire order process
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cooperation with multiple Account Managers and distributors within a certain region in the commercial and administrative field
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Quickly answer incoming customer inquiries through phone calls, emails and ticketing systems
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Efficiently gather information internally and externally to provide timely information to customers regarding order statuses and other general inquiries
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Work cross functionally with other departments to provide excellent customer service.
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Adhere to all procedures, guidelines, and policies in all daily activities
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Continuous self-development of working methods within own region
Profile:
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Ability to follow instructions and to communicate effectively, verbally and written.
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Ability to perform day-to-day duties with precision and accuracy
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Ability to multi-task, prioritize, and manage time effectively
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Adaptable to change
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Administrative and commercial education /
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Proficiency using computers, Microsoft Office, ERPs systems; SAP experience preferred.
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Strong critical thinking and problem-solving skills.
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Previous experience with order entry and customer service
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Previous experience handling incoming and outgoing phone calls.
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Strong interpersonal skills
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Have a proactive attitude
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very good command of the French, English and Dutch language