Senior Manager, Conversion Rate Optimization (CRO) & User Experience (UX)

We’re looking for a customer-obsessed, data driven, and innovative Senior Manager, CRO & UX to join our E-Commerce & Digital Experience team. In this role, you will own the end-to-end customer journey - from first click to long-term loyalty - ensuring every interaction is seamless, intuitive, and high impact.

This is a fantastic opportunity for someone who thrives in a fast paced environment and wants to make a visible impact. You’ll shape strategy, drive measurable performance, and play a key role in scaling our digital customer experience across markets. If you love transforming insights into action and optimizing what’s possible, you’ll feel right at home.

We are open to this role being fully remote within Ireland, Czechia or Spain.  Hybrid working with any of our local offices in those countries is also available. 

What You’ll Do

• Define and execute the E‑commerce UX and CRO strategy to elevate customer experience, drive acquisition and retention, and increase LTV across key markets.
• Improve performance across all digital touchpoints—including websites, e-shops, emails, and digital advertising—by identifying conversion opportunities and removing friction.
• Analyze customer data, feedback, and user behavior to uncover new ways to enhance the customer journey.
• Create and lead an A/B and MVT testing roadmap including UX design mockups to continuously optimize E-Commerce assets and boost conversion rates.
• Run customer surveys and turn insights into actionable recommendations for product, marketing, and experience improvements.
• Collaborate closely with Marketing, Analytics, and IT to deliver a cohesive, high-quality customer journey end-to-end.
• Monitor customer satisfaction metrics and CX KPIs, providing clear reporting and recommendations for ongoing improvement.