Senior Manager, Conversion Rate Optimization (CRO) & User Experience (UX)

We’re looking for a customer-obsessed, data driven, and innovative Senior Manager, CRO & UX to join our E-Commerce & Digital Experience team. In this role, you will own the end-to-end customer journey - from first click to long-term loyalty - ensuring every interaction is seamless, intuitive, and high impact.

This is a fantastic opportunity for someone who thrives in a fast paced environment and wants to make a visible impact. You’ll shape strategy, drive measurable performance, and play a key role in scaling our digital customer experience across markets. If you love transforming insights into action and optimizing what’s possible, you’ll feel right at home.

What You’ll Do

• Define and execute the E‑commerce UX and CRO strategy to elevate customer experience, drive acquisition and retention, and increase LTV across key markets.
• Improve performance across all digital touchpoints—including websites, e-shops, emails, and digital advertising—by identifying conversion opportunities and removing friction.
• Analyze customer data, feedback, and user behavior to uncover new ways to enhance the customer journey.
• Create and lead an A/B and MVT testing roadmap including UX design mockups to continuously optimize E-Commerce assets and boost conversion rates.
• Run customer surveys and turn insights into actionable recommendations for product, marketing, and experience improvements.
• Collaborate closely with Marketing, Analytics, and IT to deliver a cohesive, high-quality customer journey end-to-end.
• Monitor customer satisfaction metrics and CX KPIs, providing clear reporting and recommendations for ongoing improvement.