Your Influential Mission: You Will…
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Liaise with customers to prioritize backlogs and formalize software requirements.
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Communicate delivery timeframes and provide product knowledge to customer operational teams.
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Serve as the primary escalation point for high-priority, business-affecting issues.
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Collaborate with internal stakeholders, including Commercial, Dev, and QA teams, to support licensee operations.
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Refine feature specifications and track requests through the full development and QA lifecycle.
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Support licensee launches by providing user training, operational setup, and UAT assistance.
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Maintain internal organizational knowledge through documentation and training sessions.