Ready to level up your career?
**Playtech Managed Services **division is looking for a motivated Support Engineer with strong analytical thinking, excellent communication skills, and the ability to thrive in a fast‑paced technical environment.
Your influential mission. You will…
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Perform frontline support, acting as the first point of contact for client‑raised bugs and requests, ensuring the ticket queue is managed efficiently and issues are handled quickly and appropriately
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Own support tickets through their entire lifecycle, driving each one to a clear and timely conclusion
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Investigate technical issues by reviewing logs, analysing behaviour, and diving into code when necessary
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Communicate directly with customers within support tickets, providing clear, accurate, and empathetic updates
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Coordinate with feed providers when issues originate outside the platform
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Create scripts and tools to streamline access to relevant data and improve troubleshooting efficiency
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Collaborate with development teams to triage, prioritise, and escalate issues appropriately
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Work with Account Managers to route non‑bug requests, such as new feature ideas, to the correct internal teams
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Manage multiple tickets simultaneously while maintaining high quality and responsiveness