Ready to level up your career?
Playtech Managed Services聽is looking for a proactive聽Monitoring Specialist聽with excellent communication, attention to detail, reaction time and problem-solving skills.
**Your influential mission. You will...聽**
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Join the Monitoring Team in Playtech Managed Services (PTMS).
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Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.
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Work on shifts (16/7 coverage). (Note: We may occasionally need night shifts if a team member based in another country is unavailable).
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Monitor multiple business systems and detect incidents across multiple service dependencies.
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React by executing appropriate redundancy protocols based on service type.
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Coordinate incident communication with multiple parties.
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Familiarize yourself with Incident Management documentation.
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Learn the company products at a technical and operational level, including backend settings, integrations and monitoring dashboards.
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Liase with third parties during Incident Management.
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Understand how the environments and available configurations work.
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Acquire鈥痠nsight into Incident Management processes in a global company.
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Communicate鈥痙aily with other teams in and outside the company.
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Constantly develop skills and get new knowledge in the Incident Management domain.
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Carry out investigations to determine Incident root causes.