Ready to level up your career?
Playtech Managed Services is looking for a proactive Customer Service Associate fluent in English and with great communication skills.
Your influential mission. You will...
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Resolve customer queries via phone, email and chat related to products, promotions and accounts on the platform.
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Provide accurate, valid, and complete information by using the right methods/tools.
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Handle customer queries and complaints to provide speedy, appropriate solutions and alternatives.
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Identify and assess customers’ needs to achieve satisfaction.
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Emphasize customer retention and, when needed, proactively contact customers to enhance the brand-to-customer relationship.
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Record all customer interactions accurately and confidentially within the provided systems and external communications.
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Build sustainable relationships through open and interactive communication.