About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.
About the role:
Join us in redefining customer experience through Agentic AI and make sure our finance tech stack scales just as fast as we do. As our SAP Solution Architect – Finance Systems, you will own the end-to-end solution architecture across key finance domains (Order-to-Cash, Revenue Accounting, Procure-to-Pay, General Ledger, Tax, Treasury) and their integrations. You’ll translate business needs into clean, secure, and maintainable SAP architectures driving operational excellence through standardization, automation, and smart system design.
Areas of ownership:
-
Provide technical leadership by creating and reviewing high-quality architecture designs and technical solution concepts across the Finance Systems domain.
-
Lead solution design and support technical implementations for Order-to-Cash, Revenue Accounting, Procure-to-Pay, Record-to-Report, and cross-system integrations.
-
Own architecture decisions for **SAP S/4HANA + Subscription Management **and their touchpoints with adjacent modules and third-party tools.
-
Partner closely with Finance, RevOps, Business Operations, Data, and Engineering to streamline processes, reduce manual work, and improve controllership through better system flows and data quality.
-
Drive integration strategy and execution (e.g., APIs, middleware, event-based patterns where applicable), ensuring reliability, scalability, auditability, and clear ownership.
-
Establish and maintain architecture documentation, process maps, and enablement materials to support global finance users and stakeholders.
-
Ensure adherence to project methodologies, change control, and operational best practices (testing, monitoring, incident handling, access controls).
-
Act as a trusted advisor to senior stakeholders—balancing business outcomes, technical constraints, and long-term maintainability.
Who you are:
-
Bachelor’s or advanced degree in Computer Science, Information Systems, Accounting, Engineering, Business - or equivalent practical experience.
-
5+ years of progressive SAP hands-on experience in consulting and/or IT, including multiple large-scale, complex, global implementations.
-
Proven end-to-end experience in at least one full lifecycle **SAP subscription billing **deployment (Design, Build, Test, Support).
-
Strong expertise in **SAP S/4HANA Cloud, Subscription Management and/or BRIM **
-
Solution architecture capabilities across Finance, Order-to-Cash, and Procure-to-Pay processes
-
Understanding of integration patterns (APIs, middleware, SAP Integration Suite) and data migration strategies
-
Good working knowledge of SAP adjacent areas such as BW / SAC and SAP Security fundamentals (roles/authorizations concepts, segregation of duties awareness).
-
Excellent communication and stakeholder management skills - able to engage effectively across all levels of Business and IT.
-
Strong ownership mindset: you work independently, prioritize well, and can drive multiple initiatives in parallel.
-
Willingness to support critical go-lives and high-impact periods outside of standard business hours when required.
Our recruiting process:
Meet your manager → Case Study → Expert interview(s) → Bar Raiser Interview
Why Parloa?
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more .
*** **We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.