About Allwyn Hellas
OPAP is now Allwyn, entering a new era of transformation powered by digitalization, innovation and unique experiences for retail and online customers.
Allwyn is a multi-national gaming entertainment company, lottery-led, with leading market positions and trusted brands across Europe and North America. Our purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
This new era brings more for our people. Whatever your role, you’ll feel part of something bigger and empowered to make an impact, with opportunities to accelerate your ambitions, develop your talent and thrive alongside colleagues around the world.
Allwyn has been recognized as a Top Employer in Greece for four consecutive years (2023–2026), reflecting our commitment to creating a workplace that truly stands out and focuses on our people.
**A Winning Career Awaits. **
So what’s the challenge...
As a Team Leader of our Application Support Team, you will oversee the smooth operation and ongoing improvement of software systems developed by Allwyn's internal Software Development Team. You will be guiding a team that delivers expert technical support, resolves application issues promptly, and collaborates with stakeholders to enhance user satisfaction and system reliability.
Your day to day will include:
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Leading and mentoring the application support team by supervising performance, fostering collaboration, and promoting creative thinking to enhance capabilities and achieve goals
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Managing and prioritizing incidents, service requests, and problem tickets, ensuring timely resolution and adherence to SLAs
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Performing root cause analysis (RCA) and coordinating permanent fixes for recurring application issues
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Overseeing application monitoring and alerting systems, ensuring proactive identification and resolution of issues
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Collaborating with DevOps and infrastructure teams to support CI/CD pipelines, deployments, and environment stability
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Maintaining and enhancing automation scripts and tools for monitoring, reporting, and routine support tasks
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Ensuring application logs, performance metrics, and telemetry data are effectively used for diagnostics and optimization
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Coordinating application upgrades, patches, and configuration changes, ensuring minimal disruption to users
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Managing access controls, security configurations, and compliance requirements for supported applications
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Documenting technical procedures, troubleshooting guides, and known issues to build a robust knowledge base
What you’ll bring:
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BSc in Computer Engineering / Science, Information Systems Management or relevant field. MSc in relevant topic is desirable
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At least 5 years of relevant experience in the development, monitoring and/or support of enterprise SW applications
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At least 2 years of experience in leading a development or application support team
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Experience in industry-standard development frameworks and tools such as Spring, Spring Boot, JPA, Junit, JavaEE/JakartaEE, Docker, Kubernetes, Wildfly, Redis, RabbitMQ.
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Experience in industry-standard relational and non-relational database systems such as MySQL, Postgres, Oracle, MongoDb
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Experience in configuration management tools (puppet/ansible)
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Experience in monitoring tools (Grafana, Kibana) and alerting tools (ElastAlert, Nagios)
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Experience in version control tools like Git, Subversion
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Familiar with Continuous Integration, Continuous Delivery and Agile practices
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Solid understanding of fundamental design principles behind a scalable application
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Familiarity with Linux systems
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Experience in cloud environments such as Azure, AWS will be considered a plus
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Ability to multi-task and rapidly switch context
**What’s in it for you? **
🚀 An award-winning working environment
💸 Competitive salary package and bonus scheme
🩺 Health insurance coverage, Pension Plan and Annual Health Checkup
💻 Hybrid working model
🏢 State of the art facilities including gym & restaurant
🎓 Continuous learning powered by Allwyn Academy
💼 Internal career opportunities
👪 Family Support incl. daycare voucher and assisted reproduction voucher
🌱 Volunteering program, including 2 extra days off to give back
💪 Well-Being Program incl. sports teams, nutritionist & psychologist services, Employee Assistance line and more
🗓️ Allwyn Day - one extra day off
🍴 Monthly food allowance
🚌 Shuttle service for easy commute to our offices
🛍️ Exclusive employee discounts across a range of partners ️
Allwyn is an equal opportunity employer, welcoming talented individuals from all backgrounds.
Does this opportunity sound exciting to you? If yes, we would love to hear from you!