Title; Customer Service Representative
About OMRON
Omron Corporation (Omron) established in 1933, is a leading, innovative multinational with more than 26,000 employees in 44 countries. Omron is specialized in the development, production, distribution, marketing and sales of products and services in a variety of industries, including automation, electronic components, and healthcare.
OMRON Electronic Components is now recruiting for a highly motivated Customer Service Representative to join our team in Bratislava, Slovakia.
Purpose of the role
To ensure that the process of customer orders (presales) and inquiries (lead-time, prices, samples, allocations, customer complaints etc.) are dealt with within the framework as set by OCB-EU and to the customer’s satisfaction. To secure optimization of customer support from both a service and a cost-effective point of view.
Summary Of Duties And Responsibilities
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Secure pro-actively that order- and enquiry follow-up is done. To include enter, maintain and track shipments.
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**Keep track of quotes sent out, order follow-up and delivery follow-up for assigned customers. **
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**Update and monitor Sales Forecast. **
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**Provide and support customers with non-technical information on the products that are sold and promoted. **
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**Handle, administrate and escalate customer complaints. **
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**Analyze assigned customer performance and database records including forecast in collaboration with sales to develop methods or programs for better customer service and increased sales. **
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Provide feedback to management concerning the market customers and activities.
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**Execute and adhere to company quality policies and procedures and JSOX compliance requirements. **
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**Correct and on-time filing of all customer service-related documents. **
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Request price approvals in Siebel based on agreement with sales - to provide quotation to customer in timely manner.
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Create customer quotations using Salesforce.
Required Education, Specific Knowledge, Skills And Experience
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High School Diploma
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Experience in a similar position in an international sales / customer service or marketing environment preferably in the electronics industry.
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Non-technical product knowledge on a basic level.
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Be capable of writing and delivering comprehensive letters.
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Good knowledge of MS Word and Excel.
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Good knowledge of internal computer software (ERP, CRM & Outlook).
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Proficient in local language and good English skills (any other European language is a pre).
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Strong attention to detail, ability to work independently within specified time constraints, strong follow-up and problem-solving skills.
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Self-supporting, well-organized, good communicator and service-oriented.