Client Solution Architect

About the Role

The Operations Partner is responsible for end‑to‑end operational delivery, quality management, and escalation handling for high‑complexity and premium clients. The role acts as a senior operational interface between clients, Customer Support, Data Operations, and Commercial teams, ensuring compliant, timely, and high‑quality delivery while driving process improvement and growth.

Key Responsibilities

• Own resolution of high‑complexity operational client requests (e.g. database changes, new deliverables, product coding, feasibilities, data inquiries).
• Manage MSD tickets and requests in line with SLA/OLA, coordinating cross‑functionally through to final delivery.
• Act as direct operational contact for premium clients; participate in client calls and support de‑escalations in alignment with Customer Support.
• Translate client needs into internal work orders (COFs), confirm timelines, and monitor execution.
• Lead quality issue resolution, diagnostics, root‑cause analysis, and corrective actions with Data Ops/Data Science.
• Lead and contribute to internal forums (e.g. CHT, QEM), escalation discussions, and improvement plans.
• Coordinate complex feasibility assessments, aligning solution design, timelines, and costs; support new business growth.
• Act as project coordinator for onboarding new clients, retailers, or categories.
• Identify process gaps and drive continuous improvement, training, and knowledge sharing.
• Ensure compliance with incident management processes and RACI.

Requirements

• Bachelor’s degree or equivalent experience
• Strong analytical and project coordination skills (above standard CSA level)
• Experience managing high‑complexity clients, escalations, and quality topics
• Fluent in one Nordic language (Danish, Norwegian, or Swedish) and able to understand the other two
• Preferred location: Copenhagen (DK) – Norway or Sweden.