At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.
Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!
**Role Overview **
Neo Group is seeking a highly motivated and customer-centric individual to join our team as a VIP Account Manager. As a VIP Account Manager, you will be responsible for managing and growing relationships with our French-speaking VIP customers
What we expect from you:
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Build and maintain strong relationships with VIP customers, while providing exceptional service and support.
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Proactively engage with VIP customers to understand their needs, preferences, and goals.
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Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.
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Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
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Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
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Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
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Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.
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Stay up-to-date with industry trends and best practices in VIP account management.
The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.
Requirements
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Fluent in both French and English, both written and spoken
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Previous experience in VIP account management or a similar customer-facing role
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Strong relationship-building and communication skills
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Customer-centric mindset with a passion for delivering exceptional service
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Excellent problem-solving and conflict resolution skills
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Ability to multitask and work efficiently in a fast-paced environment
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Strong analytical skills, with the ability to interpret data and drive insights
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Experience in the iGaming or related industry is a plus
Benefits
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 10 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram , and engage with us on LinkedIn .
Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!