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Team Leadership:
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Lead and mentor a team of network security specialists, fostering a collaborative and motivating work environment.
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聽Organize weekly meetings to assess team performance, address issues, and encourage innovation.
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Project and Team Management:
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Act as Squad Lead to coordinate network security projects, ensuring objectives are met within deadlines.
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Manage exceptions and specific client requests while ensuring compliance with security standards and company policies.
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Service Delivery Management:
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Ensure the quality and continuity of network security services provided to clients.
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Handle management escalations and client feedback to quickly resolve incidents and concerns.
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Oversee ticket management (incidents and requests), ensuring rigorous follow-up and effective communication with clients.
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Technical Expertise:
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Provide technical expertise in the field of network security, staying updated on the latest trends and technologies.
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Act as a technical reference for the team, offering guidance and support in resolving complex incidents.
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Continuous Improvement and Reporting:
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Implement continuous improvement processes to optimize team operations and client satisfaction.
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Produce regular reports on team performance, incidents handled, and service levels to inform management and stakeholders..
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French and English are mandatory. Portuguese is nice to have.