IT Operations Expert Intern
Location: MOL Campus
Type: Part-Time (≈25–30 hours/week)
Duration: 6-12 months (with potential extension)
Language: Fluent in English
About Us: Digital Factory @ MOL Group
Imagine a place where startup energy meets corporate muscle. That’s us. We’re Digital Factory, the innovation engine behind MOL Group’s transformation from a traditional fuel retailer into a digital-first, customer-obsessed mobility and consumer services powerhouse.
We’re building a smarter future – powered by data and AI, driven by insights, and designed for people. From our Salesforce-powered loyalty app (hi, MOL MOVE 👋) to our ever-evolving Data Lake, we’re not just keeping up with the future – we’re building it.
About the Internship
We’re looking for an** IT Operations Expert Intern** to support the day-to-day operations of our key digital services, including Loyalty and Data Lake. You’ll work closely with experienced IT operations professionals, product owners, and project managers to ensure service quality, resolve issues, and maintain smooth operations.
This internship is a great opportunity to gain hands-on experience in IT service management (ITSM), learn how complex systems are operated in a multinational environment, and build your skills in tools like Salesforce, Jira, and Confluence.
Main Tasks
· Support junior, medior, and senior IT Operations Experts in managing Digital Factory services
· Assist in resolving IT issues according to MOL DF ITSM processes and standards
· Manage and dispatch incident tickets using the ITSM tool, and follow up on resolution
· Help communicate service status and updates to business stakeholders
· Maintain documentation and contribute to the IT Operations Knowledge Base
· Monitor service-level agreements (SLAs) and report risks or deviations
· Analyze incident trends and report recurring issues to senior team members
What You’ll Learn
· How complex IT systems are operated in a multinational company
· Communication and coordination in a multiethnic, cross-functional environment
· Hands-on experience with Salesforce and related systems
· Basic admin skills in Atlassian Jira and Confluence
· Exposure to ITSM processes and tools
What You’ll Bring
· Ongoing education in STEM, Business, or IT
· Strong interest in IT operations and digital services
· Fluency in English (written and spoken)
· Problem-solving mindset and attention to detail
· Ability to work independently and as part of a team
· Familiarity with ITIL, Salesforce, Jira, or Confluence is a plus
· Strong communication and coordination skills
· Curiosity, accountability, and a willingness to learn
What We Offer
· Real-world experience at the region’s largest oil and energy company
· A front-row seat to digital transformation in action
· Exciting, hands-on projects that make a difference
· A dynamic, youthful team and an agile work environment
· Opportunities to grow and learn in a multinational setting Basic admin skills in Atlassian Jira and Confluence systems