VIP Account Manager Gaming (German Speaking)
Malta
€35,40,000 + Bonus + Relocation + future Career
My client a leading iGaming service provider dedicated to empowering operators in a fast-moving and competitive industry. With years of expertise, innovative technology, and a strong focus on exceptional player experiences, we help our partners achieve sustainable growth.
Our services span the full iGaming ecosystem, including Gaming Services, Casino and Sportsbook Marketing & Operations, Creative, Data & BI, Customer Support, Responsible Gaming, KYC, VIP Management, Acquisition, Social Media, Content, Product, Legal, and Compliance.
Tasks
The Role
We are seeking an experienced German-speaking VIP Manager to join our expanding team. In this role, you will manage a portfolio of high-value players, building trusted, long-term relationships that drive loyalty, retention, and lifetime value.
This is a key position where your insight into player behaviour, proactive approach, and commitment to delivering premium service will directly influence business performance and growth.
Key Responsibilities
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Build and nurture long-term relationships with a portfolio of VIP players
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Monitor daily player activity to identify retention, reactivation, and growth opportunities
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Deliver proactive, highly personalised service via phone, email, and messaging platforms
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Analyse player data to identify trends, opportunities, and potential churn risks
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Collaborate closely with CRM, Payments, and Responsible Gaming teams to ensure a seamless player experience
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Design and coordinate tailored bonuses and offers aligned with player value
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Provide feedback and insights to support the ongoing development of the VIP strategy
Requirements
Skills/experience
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Minimum 1/2 year of experience Account Managing VIP Manager or in a similar role within the iGaming industry
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Proven experience managing VIP portfolios and consistently achieving KPIs
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Strong understanding of player behaviour and lifecycle management
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Excellent communication and interpersonal skills; confident, engaging, and discreet
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Data-driven mindset with the ability to interpret performance metrics and act strategically
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Passion for online gaming, customer service excellence, and delivering premium player experiences
Benefits
What We Offer
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Competitive remuneration package
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Private health insurance
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Wellness benefit (after probation)
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Optician, spectacle, and blue-light lens benefit (after probation)
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Breakfast and lunch provided throughout the week
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Monthly snacks allowance
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Ongoing training and development support
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Modern, well-equipped office environment
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Dog-friendly workplace
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Exciting company events and social activities
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Monthly Beer Fridays 🍻
Exciting opportunity to join a fast expanding Gaming company