Senior Data Engineer

The Senior Data Engineer is responsible for designing, developing, and supporting databases that power a large-scale IVR and contact center platform. The role is focused on backend database engineering and is aimed at building reliable, high-performing, and scalable data layers that support both runtime IVR systems.

The engineer works closely with IVR Engineers, Application Architects, DevOps, and Data Analytics teams to ensure correct data storage, availability, and consistency for call flows, routing logic, and IVR event data. This role is critical for ensuring platform stability, supporting complex backend investigations, and enabling long-term scalability of the IVR solution.

Responsibilities

• Design, develop, and maintain databases supporting IVR and contact center systems
• Support databases used by both runtime IVR services and analytics platforms
• Design and maintain relational data models for IVR event, routing, and call data
• Write, maintain, and optimize SQL for application logic, configuration changes, and investigations
• Ensure database availability, integrity, performance, and scalability in production environments
• Support storage and availability of IVR event logs, call lifecycle data, and routing outcomes for analytics and reporting
• Monitor and troubleshoot production databases and support incident investigations
• Collaborate with architects, application developers, DevOps, QA, and Analytics teams on platform changes and improvements