Mercier Consultancy is seeking a Russian Speaking Customer Support Specialist to join our dedicated team in Bulgaria, with an enticing relocation package offered! This position is perfect for individuals who possess strong communication skills and a passion for helping customers navigate our products and services.
In this role, you will provide support to our Russian-speaking clientele, ensuring they have a seamless experience with our offerings. You will be at the forefront of our customer engagement strategy, helping users resolve issues and maximizing their satisfaction.
Responsibilities
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Assist Russian-speaking customers via phone, email, and chat with inquiries and requests
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Troubleshoot and solve technical issues while effectively communicating solutions
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Guide customers through product features and usage
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Record and document customer interactions in our support system
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Collaborate with technical teams to escalate and resolve complex issues
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Engage customers to improve their experience and promote satisfaction
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Maintain a professional and friendly approach in all customer communications
Requirements
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Fluency in Russian and English, both written and spoken
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Strong customer service skills with an emphasis on effective communication
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Prior experience in customer support or relevant roles is highly desirable
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Interest in technology and customer-oriented solutions
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Ability to handle inquiries and resolve issues efficiently
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Team player with the ability to work independently
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Experience with customer support software is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...