Mercier Consultancy is excited to offer an excellent opportunity for a Portuguese-Speaking FinTech Customer Support Representative to join our team in Athens, Greece, with a fully paid relocation package. In this role, you will be the primary point of contact for Portuguese-speaking customers, providing them with high-quality support and assistance for various FinTech products and services.
This role is ideal for individuals passionate about technology and financial services, eager to work in a dynamic environment while enjoying the vibrant lifestyle of Athens.
Responsibilities
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Handle customer inquiries and issues in Portuguese
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Provide timely and accurate information about FinTech products and services
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Resolve customer concerns efficiently, ensuring customer satisfaction
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Document customer interactions thoroughly in CRM systems
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Collaborate with internal teams to escalate and resolve complex issues
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Stay updated on the latest FinTech trends and company product offerings
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Assist in gathering customer feedback to improve service quality
Requirements
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Fluency in Portuguese and English, both written and verbal
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Previous experience in customer support within the FinTech or financial services sector
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Strong problem-solving skills and attention to detail
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Excellent communication and interpersonal skills
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Ability to work in a fast-paced, multicultural environment
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Proactive and customer-oriented mindset
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Willingness to relocate to Athens with full relocation support provided
Benefits
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Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
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Private Health Insurance
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2 Extra Salaries Per Year
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Support In Finding Accommodation After Hotel
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Monthly Performance Bonus
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Free Greek Course
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And More...