Mercier Consultancy is excited to offer a Portuguese Fitbit Products Support Specialist role in Bulgaria, complete with a generous relocation package! This is an amazing opportunity for those who are passionate about fitness technology and provide excellent customer service.
As a Support Specialist, you will be responsible for assisting Portuguese-speaking customers with inquiries and issues related to their Fitbit devices. You will play a crucial role in helping users get the most out of their fitness products while ensuring a positive customer experience.
Responsibilities
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Provide outstanding support to Portuguese-speaking customers via phone, email, and chat
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Troubleshoot technical issues related to Fitbit products and services
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Guide users through product features and best usage practices
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Document customer interactions comprehensively in our support system
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Collaborate with technical teams to escalate complex issues effectively
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Promote user engagement and satisfaction by providing helpful insights and solutions
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Maintain a friendly and professional approach in all communications
Requirements
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Fluency in Portuguese and English, both written and spoken
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Strong customer service orientation with effective communication skills
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Prior experience in customer support or technical support is preferred
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Genuine interest in fitness and technology
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Able to diagnose problems and resolve issues efficiently
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Team player who enjoys collaborating in a dynamic environment
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Familiarity with customer support platforms and tools is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...