Mercier Consultancy is excited to offer an opportunity for a Polish Speaking Fitbit Customer Support Specialist in beautiful Bulgaria, complete with a generous relocation package! This role is ideal for individuals looking to combine their passion for technology and health with exceptional customer service skills.
As a specialist, you will be responsible for assisting Polish-speaking customers with their inquiries regarding Fitbit products. Your goal will be to deliver outstanding support and ensure that users can make the most of their fitness devices.
Responsibilities
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Support Polish-speaking customers via phone, email, and chat, addressing their questions and concerns
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Troubleshoot any technical issues and offer reliable solutions
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Guide customers through the effective use of their Fitbit devices and applications
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Document customer interactions in accordance with company policies
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Work closely with technical teams to escalate issues when necessary
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Promote a positive user experience and encourage customer engagement
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Maintain a friendly and professional demeanor at all times
Requirements
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Fluency in Polish and English, both written and spoken
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Strong customer service skills with an emphasis on effective communication
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Prior experience in customer support or technical assistance preferred
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Genuine interest in fitness and health technology
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Ability to troubleshoot issues and think critically under pressure
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Team-oriented mindset with the capability to work independently
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Familiarity with customer support software is an advantage
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...