Join Mercier Consultancy as a Norwegian speaking Fitbit Products Support Specialist in Bulgaria! This position offers a fantastic opportunity for individuals who are enthusiastic about health and fitness technology to provide exceptional customer service to Fitbit users.
In this role, you will assist Norwegian-speaking customers with their inquiries regarding Fitbit products and services, helping them to maximize their experience and resolve any issues they may encounter.
Responsibilities
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Deliver high-quality support to Norwegian-speaking customers via phone, email, and chat
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Troubleshoot and resolve technical issues related to Fitbit devices
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Guide customers in understanding product features and functionalities
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Record all customer interactions in our support system accurately
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Work collaboratively with technical teams to manage complex escalations
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Encourage user engagement by providing proactive solutions and advice
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Maintain a positive and professional demeanor in all customer interactions
Requirements
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Fluency in Norwegian and English, both written and spoken
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Exceptional customer service skills with a focus on satisfaction
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Previous experience in customer or technical support is advantageous
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Passion for fitness aids and technology
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Aptitude for problem-solving and troubleshooting
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Ability to work well within a team-oriented environment
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Familiarity with customer support software is desirable
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...