Mercier Consultancy is seeking an Italian speaking Fitbit Products Support Specialist to join our team in Bulgaria! This is a wonderful chance for individuals passionate about fitness and technology to provide exceptional support to Italian-speaking customers.
As a Support Specialist, you will assist customers with inquiries and issues related to their Fitbit devices, ensuring they have a seamless experience while using their products.
Responsibilities
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Provide exemplary support to Italian-speaking customers through phone, email, and chat communications
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Troubleshoot and resolve technical issues for Fitbit products
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Educate customers on product features and best practices for usage
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Accurately document customer interactions within our support system
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Collaborate with technical teams to escalate complex issues when necessary
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Encourage customer engagement through proactive support and recommendations
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Uphold a friendly and professional tone in all communications
Requirements
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Fluency in Italian and English, both written and spoken
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Strong skills in customer service with a commitment to customer satisfaction
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Previous experience in technical support or customer service is preferred
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Genuine interest in fitness technology
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Strong problem-solving capabilities
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Team-oriented with a collaborative attitude
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Experience with support platforms and software is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...