Mercier Consultancy is thrilled to announce a vacancy for a German speaking Fitbit Products Support Specialist in Bulgaria! This role is perfect for individuals who have a passion for fitness technology and customer service excellence.
As a Support Specialist, you will provide assistance to German-speaking customers with their inquiries and challenges related to Fitbit products, ensuring they have a positive experience with our devices.
Responsibilities
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Offer exceptional support to German-speaking customers via phone, email, and chat
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Troubleshoot and resolve technical issues regarding Fitbit products and services
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Educate customers on product functionalities and user best practices
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Document customer interactions systematically in our support systems
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Collaborate with technical departments to escalate and resolve complex issues
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Encourage customer engagement by providing helpful insights and solutions
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Maintain professionalism and friendliness in all customer communications
Requirements
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Fluency in German and English, both written and spoken
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Strong customer service skills with a dedication to customer satisfaction
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Previous experience in customer support or technical roles is preferred
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Deep interest in fitness technology
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Problem-solving and troubleshooting skills
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Able to work effectively in a team-based environment
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Experience with customer support tools and platforms is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...