Mercier Consultancy is seeking a dynamic French Speaking Customer Service Agent to join our team in Bulgaria! This is an exciting opportunity for passionate individuals who are committed to providing excellent support to our French-speaking clients.
In this role, you will serve as the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring a satisfying overall experience. Your fluency in French will be integral to facilitating effective communication and fostering positive relationships with our clients.
Responsibilities
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Assist French-speaking customers through phone, email, and chat
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Provide information and support on our products and services
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Document all customer interactions diligently in our CRM system
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Collaborate with team members to resolve complex customer inquiries
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Guide clients on how to optimize their experience with our offerings
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Gather customer feedback for service enhancement
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Participate in training sessions to stay updated on product offerings and best practices
Requirements
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Fluency in French and English, both written and spoken
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Exceptional communication and customer service skills
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Previous experience in a customer service role is advantageous
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Strong problem-solving abilities and attention to detail
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A friendly and approachable demeanor with a customer-centric mindset
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Ability to work effectively in a team environment
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Willingness to learn and adapt in a fast-paced setting
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...