Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals who are fluent in Swedish and are passionate about delivering outstanding customer service. In this role, you will be responsible for assisting our Swedish-speaking clients, addressing their inquiries, and ensuring a smooth and positive experience with our services.
Key Responsibilities
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Provide exceptional customer support to Swedish-speaking clients through various communication channels including phone, email, and live chat.
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Address inquiries related to products and services, ensuring accurate and clear communication.
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Resolve customer issues and complaints promptly, focusing on their satisfaction.
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Document all customer interactions and maintain organized records of inquiries and resolutions.
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Collaborate with different departments to enhance service delivery and improve overall customer experience.
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Stay informed about product updates and policy changes to better assist customers.
Requirements
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Fluency in Swedish (both written and spoken); English fluency is a plus.
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Prior experience in customer service or a related field is preferred.
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Strong communication and problem-solving skills.
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Ability to multitask and work efficiently in a fast-paced environment.
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Familiarity with customer support software is an advantage.
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A positive attitude and eagerness to learn and develop.
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Strong attention to detail and organizational skills.
Benefits