Mercier Consultancy MD is excited to offer an outstanding opportunity for a Swedish Speaking Agent for Booking.com, complete with fully paid relocation to the enchanting country of Greece. In this role, you will assist Swedish-speaking customers with their travel bookings, inquiries, and concerns, ensuring a seamless and enjoyable experience as they plan their travels.
Responsibilities
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Provide exceptional customer service to Swedish-speaking clients via phone, email, and chat, responding to inquiries and assisting with bookings.
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Help customers navigate the booking process, including modifications, cancellations, and general travel-related questions.
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Troubleshoot issues and provide effective solutions to enhance overall customer satisfaction.
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Document interactions in the CRM system for continuous improvement and quality assurance of service.
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Collaborate with other teams to resolve complex inquiries and enhance customer experiences.
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Stay updated on Booking.com's products, services, and policies to provide accurate advice to customers.
Requirements
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Fluency in Swedish (both written and spoken) is required, with proficiency in English considered a plus.
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Previous experience in customer service, particularly in the travel or hospitality industry, is preferred.
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Strong communication and interpersonal skills with a focus on customer satisfaction.
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Ability to effectively analyze problems and provide timely solutions with a positive approach.
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Experience with CRM software and online booking systems is beneficial.
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Willingness to relocate and immerse yourself in the Greek culture.
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Strong organizational skills to manage tasks efficiently in a dynamic environment.
Benefits
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Competitive Monthly Salary
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Fully Paid Relocation Package
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Fully Paid Training
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Health Insurance
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2 Extra Salaries Per Year
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And Much More...