Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support Representative, with a fully paid relocation package to Bulgaria. This role is perfect for individuals who are passionate about customer service and want to work in an inspiring environment while supporting our Spanish-speaking clients.
Key Responsibilities
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Provide exceptional customer support to Spanish-speaking clients through various communication channels such as phone, email, and live chat.
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Respond to inquiries regarding products, services, and company policies quickly and accurately.
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Efficiently resolve customer complaints and issues to keep satisfaction levels high.
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Document all interactions with clients in our CRM system for thorough record-keeping and future reference.
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Collaborate with internal teams to ensure client needs are met and service quality is continually improved.
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Stay informed about company offerings and industry trends to provide informed advice to clients.
Requirements
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Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus.
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Previous experience in customer service or related roles is preferred.
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Excellent communication and interpersonal skills to build rapport with clients.
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Strong problem-solving skills and a proactive approach to handling inquiries.
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Familiarity with customer service software and CRM systems is advantageous.
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Able to work independently as well as collaboratively within a team environment.
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A willingness to relocate to Bulgaria and embrace the new cultural experience.
Benefits