Mercier Consultancy MD is on the lookout for a talented Spanish Speaking Customer Success Account Manager to join our team! In this pivotal role, you will be the primary contact for our Spanish-speaking clients, ensuring they receive exceptional support and guidance to achieve their business objectives. You will play a key role in fostering strong relationships and driving customer satisfaction.
Key Responsibilities
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Act as the main point of contact for Spanish-speaking clients, cultivating strong professional relationships.
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Guide clients in maximizing the value of our products and services to meet their goals.
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Proactively address client inquiries and ensure timely resolution of their issues.
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Monitor client satisfaction and engagement levels, providing feedback to internal teams to enhance services.
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Manage client accounts and develop strategies to drive customer success.
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Stay informed about industry trends and best practices to provide valuable insights to clients.
Requirements
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Fluency in Spanish (both written and spoken) is required; proficiency in English is a plus.
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Proven experience in customer success or account management is preferred.
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Excellent communication and interpersonal skills.
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Strong problem-solving abilities and a client-oriented approach.
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Familiarity with CRM systems and a basic understanding of technology.
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A genuine commitment to customer satisfaction and to driving results.
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Ability to work independently and collaboratively within a team.
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Be able to start the 23th of March at our office in Athens
Benefits
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Competitive Monthly Salary
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Monthly Performance Bonus
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2 Extra Salaries Per Year
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Fully Paid Training
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Health Insurance
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And Much More...
Performance-Based Bonus (paid quarterly): In addition to your base salary, there is an opportunity to earn extra through a performance-based bonus. This bonus is tied directly to your achievement of sales goals. Meeting or exceeding these goals will not only contribute to the company's success but will also significantly boost your overall earnings.
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Monthly SPIFF (Sales Performance Incentive Fund): We also offer a monthly SPIFF program designed to reward exceptional performance on a regular basis. The SPIFF program provides additional financial incentives for meeting specific monthly targets and milestones. This allows you to enjoy the benefits of your hard work and dedication on a more frequent basis.
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By combining your base salary, performance-based bonus, and monthly SPIFF, you have the potential to achieve a highly competitive and rewarding compensation package. This structure is designed to recognize and reward your success in driving sales and contributing to the overall success of the team.
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We believe in fostering a performance-driven culture, and this compensation model is designed to align your interests with the company's goals. As you consistently meet and exceed your targets, you'll see a direct impact on your overall earnings, providing both motivation and financial rewards for your efforts."