Mercier Consultancy MD is thrilled to announce an exciting opportunity for Slovak Speaking professionals to join our team in beautiful Sofia, Bulgaria! This role includes fully paid relocation, making it a perfect chance to experience life in this vibrant city while working in a dynamic environment. You will be instrumental in providing exceptional support to our Slovak-speaking clients, ensuring their needs are met with the highest standards of service.
Key Responsibilities
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Manage queries and support requests from Slovak-speaking clients via phone, email, or live chat.
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Provide precise information regarding our services, assisting clients in making informed decisions.
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Handle customer inquiries and resolve issues swiftly and effectively, maintaining a high level of client satisfaction.
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Track and document client interactions in our CRM system, ensuring all queries are logged accurately.
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Collaborate with different departments to enhance the overall client experience and streamline processes.
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Keep up-to-date with company services and local trends to provide valuable insights and recommendations to clients.
Requirements
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Fluency in Slovak (both written and spoken); knowledge of English is highly desirable.
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Prior experience in customer support, sales, or a related field is an advantage.
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Strong problem-solving skills and the ability to handle challenging situations with professionalism.
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Exceptional communication skills, with a focus on building and maintaining relationships.
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Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
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Adept in using CRM systems and Microsoft Office applications.
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A proactive approach with a commitment to delivering top-tier customer service.
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Willingness to relocate to Sofia, Bulgaria, with all relocation costs fully covered.
Benefits