Mercier Consultancy MD is proud to offer positions for Slovak Speaking Customer Support Representatives in Sofia. We are looking for enthusiastic individuals who are fluent in Slovak and have a passion for providing excellent customer service. In this role, you will be the voice of our company for Slovak-speaking clients, assisting them with their inquiries and ensuring a smooth and satisfying customer experience.
Key Responsibilities
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Provide top-notch customer support to Slovak-speaking clients through various communication channels, including phone, email, and chat.
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Address customer inquiries regarding products and services, ensuring clear and effective communication.
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Resolve issues and complaints efficiently to enhance customer satisfaction.
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Document all customer interactions and maintain accurate and organized records.
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Collaborate with other teams to ensure a seamless customer experience.
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Stay up-to-date with product knowledge to provide timely and informed support.
Requirements
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Fluency in Slovak (both written and spoken); proficiency in English is a plus.
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Prior experience in customer service or a related field is preferred.
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Exceptional communication and problem-solving skills.
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Ability to multitask and work effectively in a dynamic environment.
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Familiarity with customer support software is an advantage.
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A positive attitude and willingness to learn and adapt.
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Strong attention to detail and organizational skills.
Benefits