Mercier Consultancy MD is excited to offer a wonderful opportunity for Portuguese Speaking Customer Service Representatives, with the chance to work in vibrant Sofia, Bulgaria. This role is ideally suited for individuals who are passionate about delivering high-quality customer service and providing assistance to clients in Portuguese. As a representative, you will engage with customers, helping them navigate their inquiries and enhancing their overall experience.
Key Responsibilities
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Handle customer inquiries related to products and services via phone, email, and chat in Portuguese.
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Provide accurate information on company offerings, policies, and troubleshooting methods.
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Assist customers with account management, order processes, and any issues they may encounter.
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Resolve customer complaints and inquiries promptly to ensure a high level of customer satisfaction.
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Document all interactions and feedback in the CRM system for proper record-keeping.
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Collaborate with internal teams to enhance customer service delivery and address client needs effectively.
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Stay informed about market trends and product updates to offer relevant and helpful solutions.
Requirements
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Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus.
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Previous experience in customer service is preferred, ideally in a fast-paced environment.
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Strong communication and interpersonal skills with a client-focused mindset.
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Problem-solving abilities and the capacity to handle inquiries effectively.
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Excellent organizational skills and the ability to multitask in a busy setting.
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Familiarity with customer service software and CRM tools is desirable.
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Willingness to work flexible hours, including weekends and holidays as necessary.
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Relocation to Sofia, Bulgaria is required for this position.
Benefits