Mercier Consultancy MD is excited to offer positions for Italian Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals fluent in Italian who are passionate about providing top-notch customer service. As part of our dynamic team, you will support our Italian-speaking clients by addressing their inquiries and ensuring a seamless experience with our products and services.
Key Responsibilities
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Deliver exceptional customer support to Italian-speaking clients via phone, email, and live chat.
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Manage and resolve inquiries related to products and services in a timely manner.
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Assist customers with any concerns they might have, ensuring a high level of satisfaction.
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Document customer interactions accurately and maintain records for future reference.
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Collaborate with other teams to improve customer experience and expedite resolutions.
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Stay informed about product updates and developments to provide accurate information to customers.
Requirements
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Fluency in Italian (written and spoken); English language skills are beneficial.
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Previous experience in customer service or a similar role is preferred.
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Excellent communication skills with a customer-oriented approach.
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Ability to handle multiple inquiries in a fast-paced environment.
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Familiarity with using customer support software systems is a plus.
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Enthusiastic, proactive, and a quick learner.
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Strong attention to detail and problem-solving skills.
Benefits