Mercier Consultancy MD is pleased to offer a fantastic opportunity for Irish Speaking Professionals to work in Sofia, Bulgaria. This position comes with a fully paid relocation package, making your transition seamless while you embark on a rewarding career journey. We are searching for enthusiastic individuals dedicated to providing exceptional customer service and thriving in an international environment.
Key Responsibilities
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Assist customers in Irish by addressing inquiries and providing effective solutions.
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Resolve customer complaints professionally, ensuring a high level of customer satisfaction.
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Accurately document customer interactions in our CRM system to facilitate follow-ups.
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Collaborate with team members to support a positive and productive work atmosphere.
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Stay updated on company offerings to provide informed assistance to customers.
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Engage in regular training and development sessions to enhance your skills.
Requirements
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Fluency in Irish (both spoken and written) is essential; proficiency in English is a plus.
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Previous experience in customer service or similar positions is preferred.
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Strong communication skills with a focus on customer satisfaction.
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Ability to remain calm and effective under pressure.
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Willingness to relocate and adapt to a new cultural setting in Sofia.
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A proactive attitude towards professional growth and development in an international landscape.
Benefits