Mercier Consultancy MD is seeking talented Irish Speaking Customer Support Representatives to join our team in Sofia. This is a fantastic opportunity for individuals fluent in Irish who are passionate about customer service. In this role, you will engage directly with our Irish-speaking clients, providing them with outstanding support and assistance while navigating our products and services.
Key Responsibilities
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Provide exceptional customer support to Irish-speaking clients through various communication channels including phone, email, and live chat.
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Effectively address inquiries related to our products and services, ensuring accurate and helpful information is conveyed.
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Resolve customer complaints and issues efficiently, maintaining a high level of customer satisfaction.
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Document all customer interactions thoroughly and maintain clear records for future reference.
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Collaborate with internal teams to enhance service delivery and overall customer experience.
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Stay informed about product updates and changes to provide customers with the best support possible.
Requirements
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Fluency in Irish (both written and spoken); proficiency in English is an asset.
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Previous experience in customer service or support roles is preferred but not mandatory.
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Excellent communication and interpersonal skills with a strong customer focus.
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Ability to multitask and work effectively in a fast-paced environment.
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Familiarity with customer support software and tools is an advantage.
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A positive attitude and willingness to learn and adapt.
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Strong attention to detail and problem-solving skills.
Benefits