Mercier Consultancy MD is thrilled to announce fantastic job openings for Icelandic Speaking professionals in Sofia, Bulgaria! This unique opportunity includes fully paid relocation, allowing you to experience the vibrant culture of Bulgaria while using your language skills in a dynamic work environment. As part of our team, you will be responsible for providing exceptional service and support to our Icelandic-speaking clients.
Key Responsibilities
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Provide outstanding customer support to Icelandic-speaking clients via phone, email, and chat.
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Assist clients with inquiries, bookings, and any issues they may encounter, ensuring a smooth experience.
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Maintain accurate records of customer interactions and transactions in our CRM system.
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Collaborate with internal teams to optimize customer satisfaction and resolve escalated issues.
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Stay informed about our services and the local area to provide clients with relevant information and recommendations.
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Participate in team meetings and contribute suggestions for improving customer service processes.
Requirements
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Fluency in Icelandic (both written and spoken) is essential; knowledge of English is an advantage.
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Experience in customer service or support roles is preferred.
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Strong communication skills paired with a commitment to delivering high-quality customer experiences.
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Effective problem-solving skills and the ability to work well under pressure.
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Familiarity with CRM systems and standard office software is a plus.
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A passion for working in a multicultural environment and a readiness to adapt to a new country.
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Willingness to relocate to Sofia, Bulgaria, with all relocation costs covered.
Benefits
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Competitive Monthly Salary
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Fully Paid Relocation Package
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Monthly Performance Bonus
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Fully Paid Training
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Health Insurance
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And Much More...