Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Icelandic Speaking Customer Agent to join our team in Greece, supporting a popular online streaming service. This role is perfect for individuals who have a passion for entertainment and deliver exceptional customer service. As a Customer Agent, you will assist our Icelandic-speaking customers with their inquiries, ensuring they have an enjoyable streaming experience.
Key Responsibilities
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Provide outstanding customer support in Icelandic via phone, email, and chat.
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Assist customers with inquiries related to subscription plans, content access, and technical issues.
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Resolve customer complaints and problems effectively, striving for high satisfaction.
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Maintain accurate records of customer interactions in our CRM system.
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Collaborate with other teams to enhance service delivery and streamline processes.
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Stay updated on content offerings, platform features, and customer service best practices.
Requirements
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Fluency in Icelandic (both spoken and written) is required; proficiency in English is a plus.
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Prior experience in customer service, especially in the streaming or entertainment industry, is advantageous.
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Excellent communication and interpersonal skills with a focus on customer care.
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Ability to multitask and manage time effectively in a dynamic work environment.
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Familiarity with streaming platforms and relevant technology is preferred.
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Proficiency in using computer applications and digital communication tools.
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A proactive attitude towards problem-solving and a commitment to customer satisfaction.
Benefits
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Competitive Monthly Salary
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Fully Paid Training
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Fully Paid Relocation Package
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Health Insurance
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2 Extra Salaries Per Year
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And Much More...