Mercier Consultancy MD is thrilled to offer positions for Hungarian Speaking Customer Support Representatives in Sofia. This role is perfect for individuals who are fluent in Hungarian and have a passion for providing top-notch customer service. As a representative, you will engage with our Hungarian-speaking clients, addressing their inquiries and ensuring they receive the best possible support during their interactions with us.
Key Responsibilities
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Provide excellent customer support to Hungarian-speaking clients via phone, email, and chat.
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Address inquiries related to our products and services, ensuring comprehensive and accurate responses.
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Resolve customer issues and complaints efficiently, focusing on customer satisfaction.
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Document all customer interactions and maintain detailed records for future reference.
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Collaborate with internal teams to improve service delivery and the overall customer experience.
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Stay informed on product knowledge to assist customers effectively with their needs.
Requirements
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Fluency in Hungarian (both written and spoken); English language skills are an asset.
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Prior experience in customer service or support roles is preferred.
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Strong communication and interpersonal skills with a customer-oriented approach.
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Ability to manage multiple tasks effectively in a fast-paced environment.
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Familiarity with customer support software and tools is advantageous.
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Positive attitude and willingness to learn.
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Attention to detail and strong problem-solving skills.
Benefits