Become a part of the vibrant team at Mercier Consultancy MD as a Hebrew Speaking Travel Support Advisor, located in beautiful Sofia, Bulgaria! We are in search of enthusiastic individuals who possess a love for travel and a dedication to exceptional customer service. In this position, you will support Hebrew-speaking clients with their travel needs, ensuring they receive top-notch assistance every step of the way.
Key Responsibilities
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Assist Hebrew-speaking clients with their travel questions and bookings through phone calls, emails, and chats, delivering accurate and prompt information.
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Manage bookings, modifications, and cancellations while ensuring a seamless and enjoyable experience for our clients.
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Provide personalized travel recommendations based on clients' interests and preferences, helping craft memorable trips.
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Effectively address customer complaints and inquiries to ensure client satisfaction and resolution.
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Maintain detailed records of customer interactions and support requests in our internal systems.
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Stay informed on the latest industry trends and company offerings to provide the best advice to clients.
Requirements
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Fluency in Hebrew (both written and spoken) is required; knowledge of English is an advantage.
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Prior experience in customer service, travel support, or a similar capacity is preferred.
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Outstanding communication and interpersonal skills with a focus on delivering exceptional customer service.
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Ability to handle multiple tasks while maintaining a high level of service in a fast-paced environment.
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Familiarity with travel booking systems and CRM software is beneficial.
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Open to relocating to Sofia, Bulgaria, with all relocation costs being fully covered.
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A positive, proactive attitude with a passion for assisting clients in their travel adventures.
Benefits
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Competitive Monthly Salary
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Fully Paid Relocation Package
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Fully Paid Training
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Monthly Performance Bonus
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Health Insurance
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And Much More ...