Mercier Consultancy MD is thrilled to introduce an exciting opportunity for a German Speaking Customer Support Representative specializing in Telecommunications & Connectivity. In this role, you will provide exceptional support to our German-speaking clients, assisting them with their telecommunications inquiries and ensuring they receive the best possible service.
Key Responsibilities
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Deliver high-quality customer support to German-speaking clients via phone, email, and chat regarding telecommunications and connectivity services.
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Respond to inquiries related to products, services, accounts, and technical issues with accuracy and professionalism.
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Effectively resolve customer complaints and issues to foster customer satisfaction and loyalty.
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Document all customer interactions in our CRM system to track communications and identify areas for improvement.
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Collaborate with technical teams to provide effective solutions to customer needs.
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Stay updated on telecommunications trends and company product offerings to provide informed support.
Requirements
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Fluency in German (both written and spoken) is essential; knowledge of English is beneficial.
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Experience in customer service, particularly in the telecommunications or technology sectors, is preferred.
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Strong communication skills with an emphasis on customer engagement and relationship-building.
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Excellent problem-solving abilities and a proactive approach to customer inquiries.
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Familiarity with customer service software and CRM systems is an advantage.
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Ability to work collaboratively within a team and independently when necessary.
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A genuine interest in telecommunications and connectivity services.
Benefits
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Competitive Monthly Salary
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Fully Paid Relocation Package
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Monthly Performance Bonus
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Fully Paid Training
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Health Insurance
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And Much More...