Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative specializing in premium tobacco and innovative vaping products. This role is perfect for individuals who have a passion for customer service and a keen interest in the evolving landscape of vaping and tobacco products.
Key Responsibilities
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Provide exceptional customer support to German-speaking clients through various channels including phone, email, and live chat.
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Respond promptly to inquiries about premium tobacco and vaping products, ensuring accurate and professional communication.
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Effectively address and resolve customer complaints and issues to maintain high levels of customer satisfaction.
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Document customer interactions, ensuring accurate records are maintained in our CRM system.
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Collaborate with product teams to stay updated on new offerings and industry trends, enhancing the support experience.
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Educate customers on product features, benefits, and usage to promote informed purchasing decisions.
Requirements
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Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.
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Experience in customer service, particularly in the tobacco or vaping industry, is preferred.
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Excellent communication and interpersonal skills, with a strong customer-oriented approach.
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Strong problem-solving abilities and a proactive attitude in addressing customer inquiries.
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Familiarity with customer service software and CRM systems is a plus.
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A passion for the tobacco and vaping industry, with a focus on customer satisfaction.
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Able to work both independently and collaboratively in a dynamic team environment.
Benefits
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Competitive Monthly Salary
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2 Extra Salaries Per Year
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Fully Paid Relocation Package
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Fully Paid Training
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Health Insurance
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And Much More...