Mercier Consultancy MD is pleased to announce an opening for a German Speaking Customer Support Representative, focusing on E-Commerce Solutions, with the flexibility of remote work in beautiful Greece. This is an excellent opportunity for proactive individuals with a passion for customer support and a keen interest in the e-commerce industry.
Key Responsibilities
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Provide outstanding customer support to German-speaking clients concerning e-commerce solutions through various channels including phone, email, and chat.
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Address inquiries related to products, account management, and services with professionalism and accuracy.
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Resolve customer issues and complaints promptly to ensure a high level of customer satisfaction.
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Maintain detailed records of customer interactions and feedback in our CRM system.
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Collaborate with other teams to provide holistic solutions and improve service delivery.
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Stay updated on e-commerce trends and best practices to provide insightful support to clients.
Requirements
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Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
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Experience in customer service or support roles, particularly in e-commerce, is preferred.
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Strong communication skills and a customer-oriented approach.
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Excellent problem-solving capabilities and a proactive mindset for addressing inquiries.
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Familiarity with customer service software and CRM systems is advantageous.
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Able to work independently in a remote environment while collaborating with a team.
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A passion for e-commerce and a desire to help customers succeed in their online endeavors.
Benefits
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Competitive Monthly Salary
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2 Extra Salaries Per Year
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Fully Paid Relocation Package
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Fully Paid Training
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Health Insurance
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And Much More...